Return Policy
Hemline Haus pieces are made especially for you. Every skater skirt and dress is printed only after you place your order. This helps prevent excess inventory and keeps unsold products out of landfills. Thank you for supporting a more thoughtful way to shop.
All Sales Are Final
Because each item is made to order, Hemline Haus does not accept returns, exchanges, or issue refunds for:
- Ordering the wrong size
- Changing your mind
- Not liking the fit, style, or print after delivery
- Ordering more than one size to try on
- Choosing the wrong color, design, or garment
- Shipping delays outside of our control
When you complete checkout, you are agreeing to this Return Policy and our Terms of Service.
Please Check the Size Chart Before Ordering
Every product page includes a size chart. Please use it before placing your order.
Garments can fit differently from one product to another. A size large in one skirt or dress may not fit the same as a size large in another style. We cannot offer refunds or exchanges for sizing issues, so please take a moment to compare your measurements with the size chart listed on the exact product page you are ordering from.
Damaged or Incorrect Items
We want you to love what arrives at your door. If your item arrives damaged, or if you receive a size, color, or design that is different from what you ordered, we will make it right.
Approved replacement orders will be sent in the same size, color, and design originally ordered. We cannot make substitutions or changes to an approved replacement item.
For example, if you ordered a medium pink skater skirt with a particular print and it arrives damaged, your replacement will be a medium pink skater skirt with that same print.
How to Request Help
The only way to request assistance for a damaged or incorrect item is to complete the Return Authorization Form at the bottom of this page.
We do not accept return or replacement requests by email, text message, social media message, or phone call. Using one form gives us a clear record of every request and helps us serve you faster.
Please do not mail an item back unless Hemline Haus specifically instructs you to do so. Unauthorized returns may not be accepted or processed.
Return Authorization Form
Please complete the form below if your item arrived damaged or does not match the size, color, or design shown on your order confirmation. Be sure to include your order number and clear photos of the item, including any damage or incorrect details.